Shipping policy

All orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Customers will receive an email with a tracking number to notify them when their item has shipped. 

Compression Care will NOT be held liable for any lost or damaged packages in the shipping process. Once the order leaves our hands, any shipping carrier delays are NOT the responsibility of Compression Care.

 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

All orders over $200.00 will qualify for free shipping. 

 

Local delivery

Free local delivery is available for orders within the city of Leduc, Alberta.

Deliveries are made on Tuesdays and Thursdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

 

In-store pickup

You can skip the shipping fees with free local pickup at Leduc Physio. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2-5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 7 am - 7 pm Monday through Friday. Please have your order confirmation email with you when you come.

International Shipping

At this time, we do not offer international shipping.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@compressioncare.ca with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

All purchases are FINAL SALE.

In the event that your order arrives damaged or defective in any way, please email us as soon as possible at hello@compressioncare.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@compressioncare.ca