Understanding Terms and Conditions
Shipping policy
All orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Customers will receive an email with a tracking number to notify them when their item has shipped.
Compression Care will NOT be held liable for any lost or damaged packages in the shipping process. Once the order leaves our hands, any shipping carrier delays are NOT the responsibility of Compression Care.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
All orders over $200.00 will qualify for free shipping.
Local delivery
Free local delivery is available for orders within the city of Leduc, Alberta.
Deliveries are made on Tuesdays and Thursdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at Leduc Physio. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2-5 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 7 am - 7 pm Monday through Friday. Please have your order confirmation email with you when you come.
International Shipping
At this time, we do not offer international shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@compressioncare.ca with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
All purchases are FINAL SALE.
In the event that your order arrives damaged or defective in any way, please email us as soon as possible at hello@compressioncare.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@compressioncare.ca
Definition and Importance
Terms and conditions serve as the legal agreement between a service provider and its users, outlining the rules and guidelines for using a website or service. These terms protect both parties by clarifying obligations, rights, and restrictions, helping to prevent disputes. Understanding these terms ensures users know what is expected of them and what services they can reasonably anticipate. This foundational framework is essential for building trust and transparency, making it an indispensable part of any digital platform or service offering.
User Responsibilities
The section on user responsibilities within the terms and conditions explains what users must adhere to when accessing the service. It typically covers acceptable behavior, restrictions on misuse, and compliance with applicable laws. By defining clear expectations, this section minimizes the risk of violations and helps maintain a safe and respectful environment for all users. Users agreeing to these responsibilities indicate their commitment to using the service appropriately and ethically.
Limitations of Liability
Terms and conditions also address the limitations of liability to protect the service provider from certain legal claims. This section clarifies the extent to which the provider is responsible for damages or losses that may occur during use. It often includes disclaimers about service interruptions, content accuracy, and third-party links. These limitations help manage user expectations and reduce potential legal risks, establishing a balanced relationship that safeguards both provider and user interests.